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Eagle Flag of America
Inc. has been serving customers for more than 10 years. Eagle Flag is a
woman owned and operated small business. Our retail store and offices are
located in Cohasset, Massachusetts. In addition to servicing our retail
clientele, we also work with commercial accounts, municipalities, government
agencies, veterans groups, schools, and churches.
We carry a complete line
of flags, banners, flagpoles and related parts. We welcome calls with any
flag or flagpole questions and are happy to help find your answers. Visit
our store, or for your convenience, place orders by
phone, fax, or on line.
Our flags are made in
the U.S. and many of our products are made in New England. Some examples are: flag display cases made in
Maine, fiberglass flagpoles made in New
Hampshire, some hand held flags, and many decorative banners are made in
Massachusetts. We ship our products anywhere in the U.S.
Our return policy is
simple. We will gladly accept the return of our products in new and unused
condition for a full refund of the purchase price. If it is not what you
wanted, let us know and we will take it back. You can purchase with
confidence from Eagle Flag.
Our goal is satisfied
long-term repeat customers.
Policies and Procedures
Payment: Payment
must be made in full before product is shipped. We accept visa, Master
Card, American Express, Money orders and checks. Purchase orders may
be accepted from established organizations. We do not ship C.O.D.
Returns: Unused
items may be returned for a refund or exchange of purchase amount within
30 days, along with original receipt. A return received after 30 days
qualifies for a merchandise credit only, minus a 25% restocking fee.
After 60 days, a 50% restocking fee will be assessed. Shipping fees are
not refundable. No holiday items may be returned after the holiday.
Custom and special order items are not returnable. We reserve the right
to determine if an item has been used, making it not returnable.
Claims: claims
for broken, defective, or incorrect shipments must be made within 10
days of receipt of goods. Merchandise that is evidently damaged upon
receipt should not be accepted from the shipping carrier.
Shipment of goods:
In stock items will be shipped within 72 hours of receipt of order. Out
of stock items will be placed on backorder and ship when stock arrives.
You will be notified via email if an item is out of stock. Lead time for
custom orders will be determined when quotation is given.
Custom Orders: A
deposit of 50% of the total order price is required to begin processing
a custom flag or banner order. Payment in full is required before
shipping. Custom flags, banners, attention flags, and imprinted items
cannot be returned.
Special Orders:
Items which we do not carry as a regular stock item and are ordered
specially for you must be paid in full at the time of order. No returns
or exchanges on special order products.
Pricing: All
product specifications and prices are subject change without notice.
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